Why adopt ISO 9001 certification in hospitals? A case study of external triggers and sensemaking in an emergency department in Norway

Table 1 Data sources—documents

Data source	Type of document	Year	Document title
Norwegian Board of Health Supervision - Office of the County Governor	Report	2007	Report from supervision of adequacy and quality in the emergency department in somatic specialist health service in xxx hospital
Norwegian Board of Health Supervision	Report	2008	“While we are waiting….”—do patients receive adequate treatment in accident and emergency units?
Regional Health Authority and Norwegian Accreditation	Project description	2008	Accreditation in emergency departments “… for good and equal health services”
Norwegian Accreditation Sector committee P14 Emergency departments	Report	2010	Report from the Norwegian Accreditation Sector Committee P-14 Emergency Departments
Norwegian Accreditation	Guidelines (including special or extended scope of requirements)	2010	NA Doc. 59 Guidelines of ISO 9001:2008 for Emergency Departments
Emergency Department	Minute	2010	Evaluation meeting about ISO certification of the emergency department 08.02.10.

ISSN: 2056-5917